The Legal Team Consortium Limited
About this Policy
We, The Legal Team Consortium Limited (trading with the name The Legal Team), together with our associate partners, will collect certain personal information about our clients, visitors to our website and enquirers who may contact us either using this website or in other ways, such as over the phone, via SMS or by writing to us.
The information we collect and how we use it
The personal information which we collect from you will usually include some basic contact information such as your name, address, telephone number and e-mail address.
Given the nature of our business, we are likely to also need to hold other information about you including information of a more sensitive nature. That might include for example, medical information, including information about an accident you may have had or injury you have suffered, details about the nature of the injuries you sustained and information about any disabilities you may have. We may also hold financial information about you, including information about income and your bank details, and information about your work, such as occupation, place of work and duties.
We may collect personal information when you visit our website and raise and pursue enquiry with us, including if you submit an enquiry using our online enquiry or “call back” forms, or if you make an enquiry in another way such as providing details over the phone. We will use that information in order to deal with your enquiry but will also keep it on our records in order to take your enquiry further and for us and our associate law firms to provide services to you and as necessary for the proper operation of our business and the proper performance of the services that we provide.
We may also use your data to help us manage and analyse our business.
To help prevent fraud and to comply with our requirements as a Claims Management Company, we will also use the information which we hold to undertake credit reference checks and anti-money laundering checks. We may also use the services of third party credit reference agencies to undertake the necessary checks who will record any credit searches on your file. That information may be used by other organisations for example for making credit decisions about you and for fraud and money laundering prevention purposes.
If you contact us by telephone, by email, submit an enquiry form or if you write to us or raise an enquiry for any other reason, the content of those communications may also include personal data and we may keep a copy of that correspondence on our records. This will include any correspondence that you might send to us under our complaints procedure.
In addition to personal data from which we can identify an individual, we sometimes also collect and hold non-personally identifiable information. That type of information is gathered automatically when you visit our website or those websites hosted by us and stored for use on our system. For example, we may log the websites you visit, collect IP addresses and information about your operating system and the type of browser you use for the purposes of network or system administration and to audit the use of our website. This data however will not be used to identify individual users.
We may also use information for other business purposes such as market research activities that we may undertake on occasion.
From time to time we might also appoint external third parties to help us with our business functions for example, external service providers we appoint who help us to manage our IT systems. Some personal information that we hold therefore, may be made available to those third parties if reasonable to do so as part of our usual business practices and in order to allow them to perform their services. We put in place appropriate confidentiality and security obligations with those third party service providers who we may use.
We reserve the right to disclose personal information where required to do so by law, to exercise our legal rights or defend ourselves against legal claims and may share information with law enforcement authorities to investigate or prevent illegal activities. We may also monitor user and network traffic for site security purposes and may use any information, including personal data to prevent any unauthorised attempts to tamper with our website or cause damage to our property.
We further reserve our rights to disclose your personal information where we have the right to do so in accordance with applicable data protection legislation.
You have a right of access to the personal data that we may hold about you. You may submit a request at any time and you are entitled to a description of the data being processed and may be entitled to receive a copy of it. Any such requests should be made in writing and should be addressed to:
The Legal Team Consortium Ltd
We reserve the right to charge an administration fee of £10 plus VAT to cover the costs of dealing with such request.
We also have an obligation to ensure that the information which we hold about you is accurate and up to date. You have the right to ensure that any inaccuracies in your personal data are corrected or removed. To assist us in ensuring that the personal data which we hold about you is accurate and up to date, please notify us of any changes in your personal details (such as a change of address or telephone number) by contacting:
The Legal Team Consortium Ltd
or emailing firstname.lastname@example.org.
Changes to this policy and enquiries
Client Service Dept
The Legal Team Consortium Ltd
You can also get in touch by calling call us on 0800 999 8662 for landlines, or 0330 999 0032 for mobiles or by emailing email@example.com.
We are a data controller and have a registration in place with the Information Commissioner (the regulatory body which deals with data protection compliance issues). Our registration number is ZA013705.